There’s nothing worse than your phone service going out in the middle of a work day. You’re trying to stay connected with clients and customers, but all of a sudden you can’t make or receive calls. It’s frustrating, and it can cost you business. That’s why it’s so important to have the best business phone services you can count on.
Check out our list of the best business phone services out there that offer affordable and reliable options to keep your business connected.
Best Business Phone Services: Essential Features
Telephone systems for small businesses should be easy to use and include reliable features that don’t require any training. Most good small business telephone systems include free trials or demos so that users can try the system before committing.
When looking for a small business phone service, you will likely find that many of them offer advanced features as add-ons. These can be purchased individually and provide valuable insights for businesses across all industries.
Here are a few of the standard features to look for:
- Custom Greetings and Hold Music: No one likes being put on hold, but hearing custom greetings and royalty-free hold music is much better than silence or listening to boring, generic background music. Having this in place can make your company seem more professional and also give the caller a better impression.
- HD Video Conferencing: Many phone services provide high-definition (HD) video and audio conferencing, allowing you to have face-to-face meetings with team members located remotely. This eliminates the need to rely on a third-party service like Skype or Google Hangouts.
- Integrations: Phone systems integrate with popular apps to help boost productivity and save time. Call-tracking, customer relationship management, and other popular tools can be synced to the phone network.
- Call Analytics: Call center analytics to provide a wealth of data that can help you optimize your performance on everything from phone calls to conference lines. This is an investment that any company looking to improve their management of calls and tracking of lead information should consider.
- Vanity Numbers: Look for a VOIP service provider that offers a free phone number, a virtual extension, and access to a toll-free number. Your free or paid VoIP service should also come with a Caller ID.
- Voicemail Transcription and Voicemail-to-Text: Listening to long, drawn-out voice messages can be extremely time-consuming. And listening to every single one can be even more frustrating. That’s why it can be helpful to use a service that transcribes your voice mails into text messages or emails, so you can read them quickly and prioritize your responses accordingly.
- Call Recording: Recording your phone calls is a great way to monitor conversations, improve customer service, and aid employee training. You can even start and stop the recording when sensitive topics are discussed.
- Mobile Application/Softphone: No business-grade VOIP solution is worth buying if it doesn’t have an accompanying mobile app for both iOS and Android devices. If you’d rather make calls from your desktop, though, a software-based phone (or “softphone”) is what you need.
8 Best Business Phone Services
Before we jump into the list, here’s a quick recap of what we’ve covered so far:
Nextiva is a VoIP provider that offers both business phone service and unified communications. Their pricing starts at $21.95 per user per month.
What makes them unique is their affordable, yet powerful, cloud-based phone system. Their reliable, high-quality service has successfully handled over 1 billion phone calls. They were ranked #1 by U.S. News in 2022 with 94% customer satisfaction. And 90% of their customers would recommend them.
What makes the VoIP provider, Nextiva, so popular? They offer high-quality, affordable, and scalable cloud phone systems for businesses.
When you sign up with Nextiva, you’ll get:
- Desk phones
- Conference room phones
- Apps to manage your phone, text, and email communications
- Mobile app
- Integrations with CRMs like Salesforce and HubSpot
There are three types of plans available for Nextiva, which all differ based on the number of users and extensions that are purchased. Here are the features and pricing of each:
- Starts at $21.95/user/month
- Unlimited calling within the U.S. and Canada
- 1,000 toll-free minutes
- Unlimited audio conferencing for up to 4 participants
- Google and Outlook integrations
- Starts at $24.95/user/month
- Unlimited business SMS
- 2,500 toll-free minutes
- Unlimited audio conference calls for up to 40 participants
- Unlimited video conferencing
- Team messaging
- Call recording
- Starts at $31.95/user/month
- 10,000 toll-free minutes
- Unlimited audio conference calls with unlimited participants
- Audio and video screen sharing
- Zendesk, HubSpot, Salesforce, and ServiceNow integrations
- Voicemail transcriptions
Each plan is built upon the previous one, so if a feature is in the Essentials, it will also be available in the Pro. Discounts are available for annual subscriptions.
With over 2 million customers, it’s clear that RingCentral is doing a lot of things well.
What I like best about RingCentral is that it offers a variety of different plans. This gives users options and prevents them from feeling like they have to choose between plans that are either too much or too little for their needs.
Essentially, this will mean that customers will have options and won’t feel like they’re being forced to choose between plans that have either way too much or way too little data for their needs.
Plans can be personalized to include things like international toll-free numbers, and you can choose which add-ons you want.
There are four different pricing tiers for Ring Central: Basic, Standard, Premium, and Enterprise.
- Starts at $19.99/user/month
- Maximum of 20 users
- Provides 100 toll-free minutes/month
- Unlimited domestic calls (U.S. and Canada)
- Starts at $24.99/user/month
- No users maximum
- Provides 1,000 toll-free minutes/month
- Unlimited audio and video meetings
- Unlimited internet fax
- On-demand call recording
- Starts at $34.99/user/month
- No user maximum
- Provides 2,500 toll-free minutes/month
- Video conference participant limit of 100
- Integrates with Salesforce and ZenDesk
- Automatic call recording
- Starts at $49.99/user/month
- Provides 10,000 toll-free minutes/month
- Video conference participant limit of 200
Whichever package you opt for, you’ll have access to features such as unlimited text messages, Android and iOS mobile apps, high-definition audio, 24/7 support, and call logs.
For most small businesses, the deciding factor will be the number of toll-free minutes you get each month and the number of participants in your video conference. If you just need your VoIP services on occasion, the Essentials plan should suit you just fine.
If you’re looking to host an enterprise application, you’ll need to upgrade to a more expensive plan. This is because hosting an application requires more features than lower-priced accounts.
Ultimately, Ring Central is a dependable service that can cater to any business’s specific needs.
If you grew up watching television in the 2000s, then you probably remember the advertisements from Vonage.
Originally, the company focused solely on offering home Internet phones but has since shifted its focus to the business space. This move has allowed them to better compete in the market and offer more services to customers.
There are three different plans for Vonage – one for mobile, one for business plans, and one for residential use.
- Only allows calls to and from mobile devices and laptops or desktop computers
- Designed for remote teams and businesses that don’t require desk phones
- Pricing:1-4 lines: $19.99/month/line5-19 lines: $17.99/month/line20+ lines: $14.99/month/line
- 1-4 lines: $19.99/month/line
- 5-19 lines: $17.99/month/line
- 20+ lines: $14.99/month/line
- Allows calls from all types of devices, including traditional phones
- Designed for businesses with traditional office environments
- Pricing:1-4 lines: $29.99/month/line5-19 lines: $27.99/month/line20+ lines: $24.99/month/line
- 1-4 lines: $29.99/month/line
- 5-19 lines: $27.99/month/line
- 20+ lines: $24.99/month/line
- Includes additional features like visual voicemail and call groups
- Provides a dedicated team for set up and onboarding
- Pricing:1-4 lines: $39.99/month/line5-19 lines: $37.99/month/line20+ lines: $34.99/month/line
- 1-4 lines: $39.99/month/line
- 5-19 lines: $37.99/month/line
- 20+ lines: $34.99/month/line
But these plans aren’t as rigid as you might think. They offer a bevy of add-ons, such as a visual voice mail system, a 24/7 call center, and toll-free numbers, to name a few.
In addition, they make it easy for you to purchase the hardware you’ll need by allowing you to choose from a wide selection of phones that have been tested and confirmed to work with their service.
If you have your own equipment, they can help you set up their software.
1-VoIP is an excellent VoIP service for businesses that want pay-as-you-go options. The starting price of $14.97/extension/month is very reasonable, and the flexibility of the service makes it a great choice for businesses that need a reliable VoIP solution.
Unlike most of the providers on our list, 1-VoIP offers metered service, where you only pay for what you use.
In addition to the base monthly price of $14.97, you can pay $0.02 per min for any additional minutes.
If you’re using less than 200 minutes of talk time a month, this plan is perfect for you. However, if you’re planning on talking more than 200, you should upgrade.
1-VoIP has three pricing tiers:
- Starts at $14.97/extension/month
- Pay for what you use at a rate of $0.02/minute
- Starts at $19.97/extension/month
- Better deal if you use more than 200 minutes per month
- Starts at $24.97/extension/month
- Includes hardware costs
No matter what 1-VOIP package you sign up for, you get the same great set of 40+ features that include configurable caller ID, digital queues, custom hold music, and voicemail.
Unfortunately, 1-VoIP does not have a dedicated app for mobile devices, but you can use the free, third-party application Zoiper to send and receive calls from your mobile device.
1-VoIP is a good choice for businesses that are looking for a flexible phone solution.
1-VoIP has consistent customer satisfaction, so you can expect to have a good time with the phone service.
The benefit of utilizing GoToConnect is that you get a website, a $29.95 user-month (with discounts available), and a product that is best suited for businesses that also use video conferencing.
GoTo Connect combines the power of video conference with the convenience of a hosted phone system.
The all-in-one solution provides everything that most businesses need to communicate with customers and their employees. This makes it easy for them to connect.
It’s great that this software is cloud-based because it makes it easier to keep your hardware up-to-date!
Unlike other providers, services are based on how many users are on the system. This makes it more affordable and simpler to use.
GoToConnect’s prices are:
- 1-4 users: $29.95/user/month
- 5-9 users: $25.95/user/month
- 10-24 users: $23.95/user/month
- 25-49 users: $21.95/user/month
- 50+ users: $19.95/user/month
The more contacts you add to your plan, the cheaper your price will be. This is a great way to save money in the long run.
And unlike other providers, with 80+ different features in your package, you’ll never be lacking options with GoToConnect.
Some of GoToConnect’s features include call routing, caller ID, international calling, and wait time announcements.
GoToConnect also stands out from the competition by offering features that are specifically designed for call centers. It’s one of the few companies that address the specific needs of this industry.
If you’re looking for a business phone service with plenty of features, GoToConnect is worth considering. Although it’s pricier than some other options, its starting price is still relatively affordable.
If you’re looking for a service that’s packed with features and has a ton of options, then you should check out GoTo Connect.
While some of the other services on our list are larger, more established companies, Grasshopper is a smaller company with a more modest product.
Grasshopper has 350,000 happy customers. A small number of users can be a good thing: With a smaller customer base, a company can focus its efforts on providing better customer service.
Most of the services we looked at are better suited for businesses with traditional offices. If you’re a freelancer, a solo entrepreneur, or a small team, then we recommend using Grasshopper.
Its primary customers are people who want to separate their business and personal phone numbers, but still want the convenience of using mobile devices.
With a personal business number, you can give out a number that’s completely separate from your private one. This way, you can maintain a professional image while still being able to answer personal phone calls.
It’ll let you know when an incoming phone call is from a business so that you’re not caught off guard when you answer your phone and realize it’s from a client.
Best for small businesses and freelancers, Grasshopper offers two main services: Connect and Solo. The main difference is that Connect unifies your communication and lets you view calls, texts, and emails in one place.
While it’s certainly not the cheapest option out there, the $26 per month price tag for unlimited extensions and 24/7 support is well worth it.
Grasshopper’s pricing is as follows:
- Solo: 1 number, 3 extensions, starting at $26/month
- Partner: 3 numbers, 6 extensions, starting at $44/month
- Small Business: 5 numbers, unlimited extensions, starting at $80/month
With any package, you’ll get access to some cutting-edge features like automatic texting, which can send a text to any unanswered phone calls to try to prevent your prospect from taking business somewhere else.
Overall a great small business phone solution for those working alone, or with a small team.
Ooma is a VoIP service provider with a good track record of customer service.
For seven years in a row, PC Magazine recognized Ooma as the top choice for VoIP for business.
With features like HD voice, unlimited extensions, and 24/7 support, it’s no wonder that small businesses are flocking to the Ooma system.
At $19.99 per month, the base price of the Ooma phone system is very affordable. This is especially great for small businesses, as the price remains the same regardless of how many employees you have.
Ooma’s low monthly pricing is unfortunately offset by the cost of hardware, which is not included in the standard pricing. This can make Ooma a less attractive option for businesses that are looking to save on their phone costs.
The base station connects to your high-speed Internet connection and the Ooma network. When you do the math, Ooma is not as cheap as it seems.
For example, its Business Phone Starter Pack costs $99.99 and comes with one Ooma base station and two wireless extensions. The base station connects to your high-speed Internet connection and the Ooma network. The extensions are compatible with existing analog phones, so you don’t have to worry about buying new equipment.
If you’re looking for a more comprehensive package that includes actual phones, you’ll be looking at something in the $200 range.
If you’re looking to use Ooma without any hardware, the mobile app is a great option that eliminates the need for any physical devices. However, you may be able to find cheaper and better options depending on your needs.
Assuming you do go all in with Ooma, you can be confident that you’ll be well-supported by their excellent customer service.
Aside from the initial setup, using an Ooma system should be a breeze.
Phone.com is a great option for budget-conscious businesses. It offers a website, online support, and pricing that starts at just $9.99 per month.
There are three ways phone.com differs from other virtual phone systems:
- It’s cheap
- It’s HIPAA and HITECH compliant
- It’s capable of dialing 911
With prices as low as $9.99/mo, you’ll be hard-pressed to find a better deal than Phone.com. Plus, with flexible pricing options, you can scale your service up or down as needed.
Phone.com has two types of plans: pay-per-minute and unlimited.
The Pay-Per-Call Plans have these rates and features:
- $12.99/month ($9.99/month if paid annually)
- 300 minutes/month
- 1 local or toll-free number
- 5,000 SMS messages
- Over 40 features, including call queuing and voicemail to email
- $19.99/month ($14.99/month if paid annually)
- 500 minutes/month
- 2 local or toll-free numbers
- 10,000 SMS messages
- Additional features like premium hold music and automated voicemail-to-text
- $39.99/month ($29.99/month if paid annually)
- 1,000 minutes/month
- 3 local or toll-free numbers
- 20,000 SMS messages
- Additional features like call analytics and 300 call recording minutes
The unlimited plans all have unlimited monthly minutes and unlimited user extensions.
- $29.99/extension/month ($24.99/extension/month if paid annually)
- Call forwarding
- $37.99/extension/month ($32.99/extension/month if paid annually)
- Premium hold music
- $59.99/extension/month ($49.99/extension/month)
- Call analytics
All of these plans include free fax-to-email, audio conferencing, voicemail-to-email, dial-by-name directory, and auto attendant.
Overall, we view Phone.com as a good, affordable option for businesses.
A lot of customers have mentioned that it is much more affordable than other services of its kind. Luckily, they don’t seem to have sacrificed any features to achieve this price point.
Instead of forcing people to pay for more than what they need, RingCentral offers a variety of different plans so that users can select the one that works best for them.
If you’re looking for the best business phone services, Phone.com is a great option. They offer affordable and reliable service to keep your business connected.